Although it seems that blogging has been around since the dinosaurs, I’ve been too busy servicing the computer needs of my clients to commit to blogging… until now.

As many of my clients know, I brought Jason Sharp into the Aspen Computer Services earlier in the year. As Jason has progressively taken on more responsibility, it has taken a little bit of the weight off my shoulders and allowed some time to do a few things that I’ve put off far too long.

Oh, I still stay busy “putting out fires”, as we call it, but now I have a little more time to fine-tune what we do around here, such as:

• Enhancing customer service
• Defining (and improving upon) technical processes
• Publishing technical articles and whitepapers
• Implementing new marketing strategies to help grow the company
• Looking for ways to reduce expenses
• Implementing a new ticket handling system
• Blogging

Working on these things has not only improved resolution times for our clients, but its allowing us to offer better quality products, serve our clients better, and stay afloat in these uncertain economic times.

The goal of this blog is to provide weekly updates on technology that may enhance your life, keep you informed of technological threats (viruses & spyware), and hopefully help you avoid computer trouble in the future.  Although it may be challenging at times, we will attempt to update you with new posts every week.  It will be a place that we can share news about our company, our opinions on products and services, or a link to a website we may have found useful.

What this blog is NOT:

• This blog is not going to be overly technical
• This blog is not going to be a substitute for an on-site visit from a skilled and experienced computer technician
• This blog is not going to guarantee 100% accuracy (everyone makes mistakes sometimes)
• This blog is not going to be opinion-free.  We have likes and dislikes based on our personal experiences, and will share them freely.
• This blog is not going to be all things to all people.  Some may find valuable information here.  Others may not.

We try to keep an open mind about people, products, and other companies… and, for a bunch of techies who see computer problems all day, we stay suprisingly-optimistic.  But, just like you, we occasionly have a bad experience with a vendors, product manufacturers or technical “authority” in general.  If this happens, we may share this experience on this blog.  This is not done with the intention of belittling others, making ourselves look better/smarter/etc, or hurting anyone’s feelings.  It is only to convey our less-than-satifactory experiences with you, so that you may not have to go down the same path.

Also, this is meant to be an interactive medium.  If you have anything to add:  an opinion, a link, a contradiction, or just a “Way to go!” in general, please leave a comment.  It will encourage us to post more, post better and serve you better.

Thanks, happy reading, and good luck.

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